EXCHANGE AND RETURN POLICY

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✸ Return Policy ✸

If you received a product and are not satisfied, it doesn't fit, or you regret the purchase, you can request a return for a refund within 7 (seven) calendar days. For this, the order must be in its original packaging, showing no signs of use, and with all items and accessories received. To request an exchange, simply send an email to atelieestilete@gmail.com, stating your order number and attaching images of the product that show it has not been used.

 

✸ Exchange Policy ✸

If you received a product different from the one purchased on our website or missing any accessories, please contact us via email: atelieestilete@gmail.com. This request must be made within a maximum of 7 (seven) calendar days after receiving the product.

To verify the error, we request that you send photos of the received product, as well as the order number. We will analyze the photographs and, if the error is confirmed, we will initiate the exchange procedure at no additional cost to the customer. In case of a size error, it is also important to photograph the label.

 

✸ Defect in the received product ✸

If you identify any type of manufacturing defect, you will have 90 (ninety) calendar days after delivery to request an exchange or return.

To verify the defect, we request that you send photos of the product, as well as the order number. We will analyze the photographs and, if the error is confirmed, we will initiate the exchange procedure at no additional cost to the customer.

Attention: If the defect was caused by misuse or improper use, the responsibility for repair rests entirely with the buyer.

 

✸ Exchange and Return Conditions ✸

For an exchange or return to be processed, the product must meet the following requirements:

• It must not show any signs of use, stains, dirt, sweat, or deterioration.

• preserve the original inner packaging and labels attached to the item;

• Please respect the following deadlines: 90 (ninety) calendar days in case of defects or 7 (seven) calendar days in case of order error or buyer's remorse, counted from the date of receipt of the merchandise.

To exchange a product, please contact us via email at atelieestilete@gmail.com, attaching the necessary evidence, and we will get back to you with exchange instructions within 5 (five) business days.

 

✸ Methods of Refund ✸

See below for the available options for receiving a refund:

Discount coupon

You can choose the discount coupon in any situation related to exchanges due to dissatisfaction.

The coupon is valid for 90 (ninety) days and may only be used by the account holder in the online store, using their login and password. It is not permitted to sell it to third parties or convert it into cash. To use the coupon, simply make a new purchase and enter it when finalizing the order.

Partial or full refund - payment by credit card

After receiving the product at our Distribution Center and approving the return after analyzing the items, Loja Diogo Rustoff sends the refund request to the credit card company within 7 (seven) business days; the company, in turn, has the timeframe to process the request according to the policy of each credit card company.

Exclusive to credit card payments, the procedure for partial or full refund of the amount paid for your order will follow the rules of the card issuer, and it may take one to two months for the amount to be returned, depending on your billing cycle.

Partial or full refund - payment by Pix and bank transfer

After receiving the product at our Distribution Center and approving the return after analyzing the items, Loja Diogo Rustoff will refund the amount within 30 (thirty) days to the payment intermediary's account, and you can then request to withdraw the funds.