OTHER QUESTIONS

✸ How do we calculate the shipping timeframe for Sedex or PAC?
The final deadline shown when you enter your ZIP code considers stock (indicated below the "I want it!" button) + delivery timeframe. It is important to remember that products such as fine arts – which are produced on demand – or pre-order products have longer production times, which impacts the final delivery deadline. :)

As soon as your order is shipped, you will receive an email with a Tracking Code to monitor delivery on the website www.melhorrastreio.com.

✸ What is the difference between Sedex and PAC?
The difference between Sedex and PAC is the shipping time. Sedex has a higher price because it offers faster delivery.

✸ I received the Tracking Code by email, but I couldn't track my shipment. What should I do?
Initially, the message "Awaiting posting by sender" may appear because there is a time for the chosen transport system to assimilate the route; this is normal. The update will likely happen the following day. You can enter the code on the website www.melhorrastreio.com.br.

✸ I am interested in an out-of-stock product. What should I do?
On the page of out-of-stock products, there is an option to request to be notified by email when the product returns to stock.

✸ What are the product dimensions?
Information about dimensions and materials is available in the product description.

✸ Does the store make international deliveries?
Yes.

✸ Is it possible to pick up in person?
No. Shipments are made only through the Post Office.

✸ What payment methods are available?
Credit Card (with installment options), Debit Card, Online Debit via bank account, Boleto, and PagSeguro Balance.

✸ Does credit card installment payment have interest?
Yes, you can see the amounts on each product's page, in the payment methods panel (right below the ADD button).

✸ I just made a purchase, but I would like to change my order. Is it possible?
No. For that, the purchase would have to be canceled and redone, subject to its products already being sold out.

✸ I bought a t-shirt, but it arrived and didn't fit. How should I proceed?
Send an email within 7 business days to loja@priscilabarbosa.com so that we can process the exchange. The exchange will be made upon receipt of the product without any damage or signs of use.

✸ How can I purchase an illustration I saw on social media that is not available for purchase in the store?
Illustrations developed for clients have exclusivity contracts and cannot be commercialized; this is likely the case.

✸ Can I use the images for my brand's visual identity?
No. The products sold here in the store are prints for decorative or personal use purposes. All images are protected by Copyright Law No. 9.610/98.

✸ Can I resell the products purchased in the store at my establishment?
No. The products are for personal use and cannot be resold. We currently do not work with any physical partner retail points. All images are protected by Copyright Law No. 9.610/98.

✸ How can I get in touch to get a quote for an exclusive illustration for my brand?
For professional projects, contact us via email at atelieestilete@gmail.com.

✸ What is the channel to ask a question that was not answered on the website or to talk about a problem with my order?
For store-related matters, you can send us a message through your store account or contact us via email at atelieestilete@gmail.com.